Frequently Asked Questions
Q: How much does shipping cost?
A: We believe that it's your money; you keep it. That's why we currently offer completely free shipping all across the United States on every order.
Q: How long is your shipping time?
A: Our average delivery time is 8 business days, with an estimated window of 6 to 11 business days. Exact times may vary; shipping times are an estimate and not a guarantee due to unforseen possible delays such as weather, customs, or high demand. We strive to ensure that each package is delivered on time and in perfect condition.
Q: Who do you use for shipping?
A: We use the USPS for the vast majority of our shipments, other providers may be used in rare circumstances that require faster shipping, or larger packages.
Q: How do I track my order?
A: We offer a fast and easy way to track your order from start to finish. Just use the Tracking Number provided in the confirmation email and you can see where your package is at all times. You can click on the link in the email, or use the the order tracking link in the main menu on every page of our store.
Q: What if I have a issue with my order?
A: You and your pets are going to love our products, but just in case, our return policy allows customers to return damaged or unsatisfactory items free of charge within 30 days of delivery. We have a 30-day Money Back Guarantee, if you are not completely satisfied with your purchase, you may return it for a full refund at no cost to you.
Q: Where do you get your products from?
A: We source our products from suppliers all over the world to find the highest quality products for the best price. The majority of our products ship from the United States, Canada, China, and India.
Q: How do I use your Promo Codes?
A: Any specials that we may be running may require you to enter a code to receive the discount. Simply enter the code at checkout in the field marked for codes and you will receive the discount if applicable.
Q: I am not sure which size to choose?
A: It is a good rule of thumb to choose the size above if you are unsure of the correct size. Almost all of our products are able to be adjusted to fit a smaller pet but cannot be adjusted to fit a larger one.
If you have any other questions or concerns please feel free to contact us at Support@CharismaticCritters.com